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Shipping policy


SHIPPING POLICY 


We ship to almost everywhere, although there are a few exceptions. If you can't find your country on our list, get in touch. We might be able to help you find teapigs somewhere near you.


All our international parcels are currently sent DDU (delivered duty unpaid) so you may have additional fees to pay upon delivery. Please check the local fees for your shipping destination to find out if there will additional fees to pay upon arrival.


We aim to dispatch orders within 1-2 working days of an order being placed, we then hand the orders and control from that point on over to one of our delivery partners.


Usually you'll receive a KSA order within 5 working days in the worst case. International orders usually arrive within 7 working days. Please allow up to 7 working days for KSA orders, and 15 working days for international orders before getting in touch, as we can't take any action with couriers until after that period of time.


 To contact us email info@friolera.com or call us on +442045770776


KSA Customers:


Delivery - (1-4 Working days working days after dispatch.)


From 28.00 SR


(FREE on orders over 350.00 SR)


Same day dispatch if ordered before 11:30 am Sunday - Thursday..


 


International Customers:


All our international parcels are currently sent DDU (delivered duty unpaid) so you may have additional fees to pay upon delivery. Please check the local fees for your shipping destination to find out if there will additional fees to pay upon arrival.


 


GCC Customers:


(Bahrain, Kuwait, Oman, Qatar, United Arab Emirates.)


Delivery - (3-7 Working days working days after dispatch.)


From 45.00 SR*


(FREE on orders over 350.00 SR)


Same day dispatch if ordered before 11:30 am Sunday - Thursday.


International Customers:


Tracked


Delivery - (3-7 Working days working days after dispatch.)


From 55 SR (depending on region - you will be notified at checkout) 


Same day dispatch if ordered before 11:30 am Sunday - Thursday..


**please note** some orders are too heavy / large for our couriers to transport for us. In this rare case, we will be in touch with an international courier quote for you. We'll usually do this for order over 1,500.00 SR and / or 3kg. Alternatively, you can contact our export team to enquire about setting up a business account.


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